Description:
This one-hour session will look at how we can determine our customers’ needs and then take action to ensure those needs are met. Not everyone is comfortable describing in detail what they need and/or want when they go into a restaurant or store. This course will identify the kinds of questions to ask that will determine exactly what your customer requires and the decisions to make in meeting those needs. This course is part of the:
Customer Service & Sales Series for the Service Industry - LIVE Online
With five 1 hour LIVE Online sessions to choose from, delivered during the day and evening, retail and hospitality employees can learn to increase customer satisfaction and sales. You can stay where you are and the training comes to you via your own computer with internet connection. Delivered in short bursts this series is full of practical strategies to make customers and sales the priority for every employee in the service industry. The five courses are: - BU321 – Meeting the Needs of Your Customers
- BU322 – Dealing with Difficult Customers
- BU323 – Building Customer Relationships
- BU324 – Basic Sales Techniques
- BU325 – Secrets to Increased Sales
About the Instructor: Heather Lyon is the owner and operator of FirstStart Planning Ltd., and has been providing training and business services to her clients throughout Western Canada for the past 20 years. Heather first began her business, providing bookkeeping services and operating a collection agency. Heather delivers a variety of workshops and presentations to organizations throughout Western Canada. Although Heather now lives with her family in Rocky Mountain House, she spends a great deal of time traveling throughout Alberta and the Northwest Territories, and enjoys getting to know her students wherever her travels take her. What is LIVE Online?
LIVE Online is a way to deliver training to you in the comfort of your home or office. By registering for one of our LIVE Online courses you can join a classroom through your computer via internet conferencing. Others from around the province, country and maybe even worldwide will be taking the course with you and the instructor will be delivering the course wherever they reside. The course is in real time and you join in on the stated date and at the stated time. This gives you the option of participating in courses that interest you without having to travel for training. What are you waiting for? ….Register for a LIVE online course today.
Note: You will need access to high speed internet to participate in a LIVE Online course and a microphone/speakers (preferably a head-set).
All course times are on Mountain Standard Time (MST).
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Pre-requisites:
No Pre-requisites If there are no dates listed below, please contact WorkForce Development at 780-849-8623 or wfdev@northernlakescollege.ca. We will provide you with a quote to put this training on for your group or organization. Note: Fees are per person. We can set up group offerings and group rates. Contact us at wfdev@northernlakescollege.ca (or 780-849-8623) for more information.
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