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Careers at NLC

Careers at NLC

Educational Support Worker - term project positon

Educational Support Staff


High Level

Competition #:


Open To:

All Applicants

Date Posted:

July 4th, 2018

Closing Date:

July 29th, 2018 - 11:57pm

Job Start Date:

August 20th, 2018

Job End Date:

October 8th, 2018

Compensation Rate:

Hourly Rate: $24.42 to $29.82 per hour

Hours Per Week:


Additional Information:

Northern Lakes College is a publicly governed Comprehensive Community Institution (CCI) with 23 campuses and 5 community access point sites, located in 50 communities across northern Alberta. Diploma and certificate programs include academic upgrading, business administration, office administration, health sciences and human services, trades and technology, university studies, and a variety of continuing education and corporate training certificates and courses. We support and promote professional development and wellness opportunities, and provide our employees with an attractive benefits plan and competitive salaries. The college’s service region offers numerous recreational activities for the entire family to enjoy!

Northern Lakes College has the following project position available:

Educational Support Worker

Reference #NLC-1691

Hourly Rate: $24.42 to $29.82 per hour

August 20, 2018 to October 8, 2018

Location: High Level


  • Related certificate or diploma (e.g. Office or Business Administration);
  • Minimum of two years of administrative experience in a post-secondary setting;
  • Valid driver’s license;
  • Knowledge of Microsoft Office applications and distance education delivery methods;
  • Program and student administrative support experience are assets. 

For complete details on this employment opportunity, visit us online at: click on Careers at NLC

Please submit a resume quoting the reference number NLC-1691 to:

Northern Lakes College, Human Resources, 1201 Main Street SE, Slave Lake, AB  T0G 2A3  Fax: 780-849-5881

Closing Date: July 29, 2018

Note: Northern Lakes College thanks all applicants for their interest in employment; however, only those candidates selected for interviews will be contacted.

Job Description

Title: Educational Support

Department: Learner Services

Major Job Function:

The incumbent provides student support in the areas of subject coaching, program support and administration.

Responsibilities include, assisting students, supporting the planning, preparation, delivery and evaluation of instruction and administrative duties.  The position reports to a program chair.

Duties and Responsibilities:

Assist student in overcoming barriers:

  • Ensure students are familiar with the contents of the student handbooks.
  • Assist students to resolve academic concerns, provide access to educational and career resources.
  • Be accessible to students and encourage students to ask questions and seek educational support. Act as a resource for students experiencing academic problems.  Communicate with each student on a regular basis, and encourage peer support activities.

Support the planning, preparation, delivery, and evaluation of instruction:

  • Support students to work with faculty.
  • Advise students on administrative matters, e.g. the application, registration and withdrawal processes.
  • Provide access to financial support information, e.g. loans, grants and bursaries if required.
  • Assist in the delivery of tutorial workshops.  Be knowledgeable about course content and expectations. Assist in the creation of an interactive learning environment; ensure ‘tools of learning’ are accessible. Assist students with course assignments, identifying, assisting and monitoring students experiencing difficulties, and communicating learning issues to faculty.

Administrative Responsibilities:

Proofread curriculum documents, Student Handbooks, and online course materials. Scan and store program documents (e.g. exams, course outlines).  Distribute student materials; assist with student orientation activities, schedule visiting instructor orientation and support; assist in supervising exams, administer course and College evaluation forms, ensure that appropriate forms are used for application, withdrawals and registrations, ensure exam security, and provide course instructors with a class list. Enter student attendance in the Attendance Tracker.

Access Facilitation (AF) duties (where an AF is unavailable) -- provide front-line client services to the campus including the following: direct individuals to the appropriate person / department, maintain Continuing Education interest lists, provide hosting duties including stocking coffee and water supplies for courses, meetings and special events, provide clients with up-to-date course and program information, collect fees for courses and books, provide receipts, provide orientation / troubleshooting for the distance technology, photocopier, and computers; make appointments for the counsellor, assist students to email, print and fax, use systems within the College to track money and participants in Continuing Education courses, register participants for Continuing Education courses, book rooms, vehicles, and equipment, maintain vehicle service logs where campus / program has an assigned vehicle, type and distribute CEC minutes, organize space and equipment effectively to meet the needs of clients and staff: act as contact person for self-paced training material (e.g., “Making the Grade”), and act as the Community Access Point (CAP) Coordinator.

Maintain an up to date collection of education, career and social support information; order pamphlets and resource materials as needed, organize collection for easy access, and maintain list of contact / resource people.

Skills / Knowledge:

  • Strong interpersonal and communication skills;
  • Knowledge of software programs used at the College;
  • Strong organisational and administrative skills;
  • Knowledge of educational planning;
  • Adhere College Mission, Vision and Values;
  • Maintain confidentiality of information by acting in accordance with FOIP regulations; and
  • Adhere to College Policies and Procedures.

Contacts (Internal and External):

  • College employees from various departments
  • Applicants
  • Students


  • Related certificate or diploma (e.g. Office or Business Administration)

Suggested Additional Qualifications:

  • Minimum of two years of administrative experience in a post-secondary setting
  • Valid driver’s license
  • Knowledge of Microsoft Office applications and distance education delivery methods
  • Program and student administrative support experience are assets. 


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