College Gallery

Careers at NLC

Careers at NLC

Executive Director, Student Services



Slave Lake

Competition #:

Open To:

All Applicants

Date Posted:

August 3rd, 2018

Closing Date:

Open Ended

Additional Information:


Executive Director, Student Services


As Northern Lakes College has grown with expanding programs, students and campuses we have now evolved to a time where we need an Executive position focused on student services. These services include Registrar’s Office, Counselling, Wellness Services, Student Services, Career Services and the Library. This position is being created at a time when the College will be implementing a new Student Information system and a Strategic Enrolment Management Plan and will require leadership to guide the institution through the process of positive change for our students.

As a member of the Executive Team, reporting to the President, the Executive Director, Student Services will be responsible for creating a coordinated approach to serve students in the most effective and efficient manner possible to ensure that students succeed through a supportive and inclusive environment. The Executive Director will also ensure that students explore and achieve their full potential through enhanced supports and learning opportunities. The Executive Director leads a team of 30 professionals and oversees a budget of $3.7 Million.

NLC is seeking a leader who can support a team through the complex integration of a new system while at the same time reviewing processes to ensure that the College is serving its students well. As a seasoned leader in the field of Student Services, the Executive Director will use a collaborative approach in the development or renewal of policies and procedures, short and long-term strategic plans, budgetary accountability structures, succession management and college-wide new initiatives.

Key roles & responsibilities

  • Provides overall leadership and direction to the staff in the Registrar’s Office, Counselling, Wellness Services, Student Services, Career Services and the Library.
  • Establishes and executes goals for the division that align with the College's mission; monitors trends in the student services field and provides leadership in initiating appropriate changes; and oversees problem solving and decision making.
  • Acts as a resource to the Board of Governors, providing insight and guidance with respect to Student Services activities as required and requested.
  • Promotes and represents the College and Division in its external liaison with local, provincial, national and international organizations (e.g. institutional contact with CACUSS and Senior Student Services Officers) and is responsible for communication with a variety of individuals, organizations and agencies.
  • Advocates on behalf of students with funding agencies and plays a leadership role in monitoring and responding to provincial and federal student funding trends and issues.
  • Ensures regular communication internally, including, Chairs, Deans, Students' Association, Finance, the Executive Team, Communications & Recruitment, as well as others within the College.
  • Has overall accountability for developing, monitoring, and administering the operating and capital budget for the division to ensure goals are achieved within the resources available.


The ideal candidate will have held senior administrative positions in an academic institution or similar environment and will be a leader who can generate enthusiasm and produce results. The incumbent will be accomplished both academically and professionally, is resilient, innovative and outcomes oriented. Post-graduate education is seen a strong asset.

Knowledge, Skills & Attributes

  • Leadership Skills: Has strong leadership and management skills; is able to lead through change and adapt to change; is able to contribute to the strategic planning process; is a team leader and a team player; leads by example; shares and articulates a vision.
  • Strategic: Demonstrates an understanding of the link between one’s job responsibilities and overall organizational goals and needs and performs one’s job with the broader goals in mind; is able to contribute to the strategic planning process in support of the organizational strategic direction.
  • Communication Skills: Possesses excellent verbal and written communication skills; presents ideas in a clear and concise manner.
  • Interpersonal Skills: Is able to deal effectively with a diverse group of individuals including academics, academic program areas, and students; has the ability to develop and cultivate strong relationships with a variety of stakeholders.
  • Management Skills: Values and promotes an open, communicative and collaborative management style; empowers staff while providing guidance and direction; takes an entrepreneurial approach to one’s role and responsibilities.
  • Customer Service Orientation: Is focused on providing superior customer service; understands and appreciates the effectiveness of working synergistically with others in the College.
  • Organizational Skills: Has strong organization and process skills; meets deadlines; is able to prioritize a diverse workload.
  • Advocacy: Has experience with student issues and challenges; possesses well-developed advocacy skills in order to meet students’ needs.
  • Decision-Making: Is able to assess situations objectively and make sound decisions; is adept at problem solving; is decisive and accountable.
  • Results Oriented: Is proactive and responsive; approaches responsibilities with a high degree of energy and passion; is creative and innovative.
  • Professional: Has a high degree of integrity both personal and professional; is honest, sincere, dependable and trustworthy.
  • Fiscal Responsibility: Has a demonstrated record of success in financial management.


A competitive compensation package will be provided including an attractive base salary and excellent benefits. Further details will be discussed in a personal interview.


Ardyce Kouri or Cecilia Oteiza Ayres

Leaders International Executive Search

Suite 501 Fox One

10226 – 104 Street

Edmonton, AB T5J 1B8

Phone: 780-420-9900


Apply Now