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| COVID-19 |

Northern Lakes College has guidelines in place to support a safe learning and working environment in our continued response to the COVID-19 pandemic. As in the fall term, the winter term will see the majority of NLC students learning from home and employees working from home. Only students and employees with a purpose to do so will be on campus. Please note that these plans may change based on:

  • the evolving pandemic situation throughout the province or in local communities
  • updated guidance by Alberta Health Services, the Government of Alberta, and NLC’s Senior Leadership Team.

The Northern Lakes College Supported Distance Learning (SDL) model means many students can study from the comforts of home or work without the need to come to campus. Students are asked to study from home, if possible. The College’s Supported Distance Teaching (SDT) model means many faculty can teach from home, and the College’s extensive technologies support many staff to work from home.

Questions & Answers

Q: How will instruction be delivered?


A: Instruction will be delivered online.

Q: How will the practical portions of programs be delivered?


A: For those programs with practical/lab components, these portions will be delivered in a safe manner including small cohorts, physical distancing, and PPE (personal protective equipment) when required. Program-specific information will be provided to students by each program area.

Q: Are current students able to attend a College campus?


A:  All students will work from home, if possible, and will only access the campus when necessary and by appointment. Students without reliable Internet or technology at home will be given priority of access. In order to manage the number of individuals onsite at any one time, students are asked to contact their local campus to schedule an appointment to come on campus. Students must have completed the College’s COVID-19 & You Student Safety Orientation before attending campus. Details for accessing the orientation will be provided by your program area.

Q: Are College campuses open to the public?


A: Members of the public are asked to contact the College by phone at 1-866-652-3456 or email. Phone numbers for each campus location may be found here.

Q: What general health protocols have been implemented at Northern Lakes College campuses?



  • The AHS COVID self-assessment must be completed daily before arriving on campus. The Alberta Health Services self-assessment can be found here.
  • Anyone who feels ill, and particularly those with cold/flu-like symptoms of cough, fever, shortness of breath, runny nose or sore throat, or any of the other symptoms identified by Alberta Health Services, must not come to the campus.
  • It is mandatory to wear a mask at any time one is away from their workspace.
  • Hand sanitizer is available at all campuses and its use required upon entry.
  • Occupancy will be limited in order to ensure physical distancing requirements can be maintained.
  • Directional arrows have been put in place on walls and floors.
  • All common areas like gyms, fitness areas, libraries, lounges, and kitchens are closed.
  • Plexiglass barriers are in place at front-end service desks.

Q: What else will be different on campuses?


A: In order to increase safety, the following measures have been implemented:

  • Campuses will have a single point of entry and all staff and students must be signed in and out by College personnel.
  • Public seating areas will be removed.
  • Multi-student learning rooms will be closed; individual learning kiosks will be open. 
  • The NLC Students’ Association will conduct its operations online. Find more information here.
  • Food services will not be offered at any campus.
  • Computer lab occupancy will be limited to ensure physical distancing.  
  • All users will be required to wipe down their work area upon arrival and before leaving. Cleaning wipes will be available.
  • Multi-stall washrooms: Only one person in the washroom at any given time and wiped after use. External washroom doors to be remain open where applicable.
  • Enhanced cleaning protocols.

Q: How can I access NLC student services?


A: The following services will be available online or via phone:

  • Registration, financial aid, counselling, advising and accessibility services.
  • Call 1-866-652-3456 or email us at Contact Us.

We are here to serve your disability accommodation and learning support needs by distance. Staff are available by phone, email and online. Contact us for assistance.

Help with stress, anxiety, time management and more! Services available through phone, e-mail and distance-based tools. You are not alone.  Get the support you need. Contact us today. 

  • Call: 1-866-652-3456 ext. 3222
    Call: ext. 3222 from any college phone
  • For After-hours support, call the Alberta Health Mental
    Health Help Line @ 1-877-303-2642

If you have questions or concerns about your Northern Lakes College program, courses, or application, we are here to help.

Q: How can I access Library Services?


A: Library staff is available to assist you daily Monday to Friday at  

If you need help getting access to your online NLC Library account please click here to watch our how-to video. 

To access library resources from home, you must use your NLC email and password. These are the same login credentials you use to access your courses. Don’t forget that as well as e-books and academic journals, you can also access many excellent online films, videos and magazines through the NLC Library website. For assistance, please contact us at 

Book pick-ups are now available at the Slave Lake campus only, and book drop-offs are available at most NLC campuses by appointment. Please click here to find out how to schedule a pick-up or to see if your campus offers drop-offs

Q: Are student residences open?


A: Student residences will be limited occupancy and no visitors will be permitted.

Q: Is the College taking external bookings for room/space usage?


A: The College is not taking external bookings for use of College property.

Q: How can Academic Upgrading students pick up their College-issued books?


A: Academic Upgrading textbooks will be distributed at each campus via appointment. 

Q: What will student orientation look like?


A: Student orientation sessions will be offered online. Further orientation details will be supplied to registered students.

Q: Are College recreational facilities open?


A: College recreational facilities will remain closed. The Northern Lights Aquatic Centre is administered by the Town of Slave Lake. Please check their website for updates regarding the closure of the facility.

Q: How can I pay my fees?


A: Credit students can make a payment on our website or via mail at Northern Lakes College, Finance Services, Bag 3000, Grouard, Alberta T0G 1C0. To speak to a representative from Finance Services dial 1-866-652-3456.

College Employees, Students and Visitors

Northern Lakes College is closely monitoring COVID-19 and following the advice of Alberta Health Services and other reliable agencies as the situation evolves.  We will continue to make every effort to keep you informed and provide access to the most accurate and up-to-date information.  The information included here will be reviewed and updated, as required.  By collectively sharing this information we can help in the reduction of the spread of this illness within our communities. Prevent the spread. Please do not visit any Northern Lakes College facility if you have recently returned from travel outside Canada, have been exposed to COVID-19, or have symptoms like cough, fever, shortness of breath, runny nose or sore throat. Thank you for your cooperation.

Services on Campus

Northern Lakes College remains open. However, there are some changes to services:

  • Northern Lakes College has limited the number of onsite personnel at its campuses and all buildings are closed to the public. We are ready to serve you via telephone at 1-866-652-3456 or online at Contact Us.
  • Students and staff are asked to work from home. 
    • Students who cannot access their courses from home are advised to call their instructor, coordinator or chair and to check their NLC email for help documents for support in using cell phones or other mobile device to access courses.
  • College recreational facilities are closed.
  • Student lounges are closed.

Coronaviruses Information


World Health Organization has declared COVID-19 as a pandemic. For up-to-date information please refer to World Health Organization website.

Coronaviruses are a large family of viruses. Some cause respiratory illness in people, ranging from mild common colds to severe illnesses.

Novel coronaviruses, like COVID-19, are new strains of the virus that have not been previously identified in humans. This means people have no immunity against it, and it has no vaccine or proven treatment.

Preventative Measures
For full information on preventative measures, see the Government of Alberta Prevent the Spread site.

All Albertans have a responsibility to help prevent the spread of COVID-19. Take steps to protect yourself and others:

  • practice physical distancing
  • practice good hygiene:
    • Stay home if you are feeling sick
    • Wash or sanitize your hands often
    • Cover your coughs and sneezes
    • Avoid touching your face
  • monitor for symptoms: cough, fever, shortness of breath, runny nose or sore throat. For full information on symptoms see the Government of Alberta website.
  • self-isolate for the legally-required 10 days if you have any symptoms that are not related to a pre-existing illness or medical condition
  • take the COVID-19 self-assessment if you're concerned about your health

Symptoms, Testing, PPE, and Resources


If You Have Symptoms
Please see the Government of Alberta website for the most up-to-date and full information regarding symptoms for all age groups, including core and other symptoms, isolation requirements, and testing information.

Monitor your health and call Health Link 811 or your health care provider if you have questions or concerns. Call 911 immediately if experiencing severe symptoms of COVID-19, including difficulty breathing, severe chest pain, feelings of confusion or loss of consciousness.

COVID-19 Testing
For information on COVID-19 testing in Alberta, see the Government of Alberta symptoms and testing information here.

Personal Protective Equipment
In Alberta, masks are mandatory in all indoor public spaces, workplaces and places of worship. For full information, see the Government of Alberta information regarding masks.

Travel Information and Advisories
An official global travel advisory is in effect: Avoid non-essential travel outside Canada until further notice.

For more information about COVID-19, please consult the following websites:

Previous Updates


March 27, 2020 update

While the College remains open, to combat the spread of COVID-19, all buildings are closed to the public. We are ready to serve you via telephone at 1-866-652-3456 or online at Contact Us. Students and staff are asked to work from home. Students who cannot access their courses from home are advised to call their instructor, coordinator or chair and to check their NLC email for help documents for support in using cell phones or other mobile device to access courses.

March 21, 2020 update

Northern Lakes College has limited the number of onsite personnel at the Slave Lake, Grouard, and Peace River campuses. We are ready to serve you via telephone at 1-866-652-3456 or online at Contact Us. Please note that all other campus locations will be closed for March break from March 23 – 27 inclusive.  

March 15, 2020 update

Online classes will resume as normal on Tuesday March 17, 2020. Please note that all classes are cancelled for Monday March 16, 2020 only. Check your email for further details and information.

March 18, 2020 update

The NLC Driftpile campus is closed until further notice. Classes will continue to be available online.

March 17, 2020 update

Online classes have resumed. NLC students should check their email for program or course-specific information