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College Relaunch Information

We know you have questions about what the new school year will look like. Northern Lakes College has relaunch guidelines in place to support a safe, gradual return to working and learning on campus in support of our continued response to the COVID-19 pandemic. The fall 2020 term will see the majority of NLC employees working from home and students studying from home. Only students and employees with a purpose to do so will be on campus. Please note that these plans may change based on:

  • the evolving pandemic situation throughout the province or in local communities
  • updated guidance by the NLC Senior Leadership Team, the Government of Alberta, and/or health authorities.

The Northern Lakes College Supported Distance Learning (SDL) model means many students can study from the comforts of home or work without the need to come to campus. Students are asked to study from home, if possible.

Questions & Answers

Q: How will instruction be delivered?


A: Instruction will be delivered online.

Q: How will the practical portions of programs be delivered?


A: For those programs with practical/lab components, these portions will be delivered in a safe manner including small cohorts, physical distancing, and PPE (personal protective equipment) when required. Program-specific information will be provided to students by each program area.

Q: Are current students able to attend a College campus?


A:  All students will work from home, if possible, and will only access the campus when necessary and by appointment. Students without reliable Internet or technology at home will be given priority of access. In order to manage the number of individuals onsite at any one time, students are asked to contact their local campus to schedule an appointment to come on campus. Students must have completed the College’s COVID-19 & You Student Safety Orientation before attending campus. Details for accessing the orientation will be provided by your program area.

Q: Are College campuses open to the public?


A: Members of the public are asked to contact the College by phone at 1-866-652-3456 or email. Phone numbers for each campus location may be found here.

Q: What general health protocols have been implemented at Northern Lakes College campuses?



  • The AHS COVID self-assessment must be completed daily before arriving on campus. The Alberta Health Services self-assessment can be found here.
  • Anyone who feels ill, and particularly those with cold/flu-like symptoms of cough, fever, shortness of breath, runny nose or sore throat, or any of the other symptoms identified by Alberta Health Services, must not come to the campus.
  • When it is not possible to maintain a physical distance of two meters, a mask must be worn.
  • Hand sanitizer is available at all campuses and its use required upon entry.
  • Occupancy will be limited in order to ensure physical distancing requirements can be maintained.
  • Directional arrows have been put in place on walls and floors.
  • All common areas like gyms, fitness areas, libraries, lounges, and kitchens are closed.
  • Plexiglass barriers are in place at front-end service desks.

Q: What else will be different on campuses?


A: In order to increase safety, the following measures have been implemented:

  • Campuses will have a single point of entry and all staff and students must be signed in and out by College personnel.
  • Public seating areas will be removed.
  • Multi-student learning rooms will be closed; individual learning kiosks will be open. 
  • The NLC Students’ Association will conduct its operations online. Find more information here.
  • Food services will not be offered at any campus.
  • Computer lab occupancy will be limited to ensure physical distancing.  
  • All users will be required to wipe down their work area upon arrival and before leaving. Cleaning wipes will be available.
  • Multi-stall washrooms: Only one person in the washroom at any given time and wiped after use. External washroom doors to be remain open where applicable.
  • Enhanced cleaning protocols.

Q: How can I access NLC student services?


A: The following services will be available online or via phone:

  • Registration, financial aid, counselling, advising and accessibility services.
  • Call 1-866-652-3456 or email us at Contact Us.

We are here to serve your disability accommodation and learning support needs by distance. LSS staff are available by phone, email and online. Contact us for assistance.

Help with stress, anxiety, time management and more! Services available through phone, e-mail and distance-based tools. You are not alone.  Get the support you need. Contact us today. 

  • Call: 1-866-652-3456 ext. 3222
    Call: ext. 3222 from any college phone
  • For After-hours support, call the Alberta Health Mental
    Health Help Line @ 1-877-303-2642

If you have questions or concerns about your Northern Lakes College program, courses, or application, we are here to help.

Q: How can I access Library Services?


A: Library staff is available to assist you daily Monday to Friday at  

If you need help getting access to your online NLC Library account please Click Here to watch our how-to video. 

To access library resources from home, you must use your NLC email and password. These are the same login credentials you use to access your courses. Don’t forget that as well as e-books and academic journals, you can also access many excellent online films, videos and magazines through the NLC Library website. For assistance, please contact us at 

There is no transfer of materials between academic and public libraries at the moment.

All books signed out by any NLC students or staff will not be due until September 30, 2020. If you have books already signed out, these will automatically change in the system with the due date set to September 30, 2020. 

Q: Are student residences open?


A: Student residences will be limited occupancy and no visitors will be permitted.

Q: Is the College taking external bookings for room/space usage?


A: The College is not taking external bookings for use of College property.

Q: How can Academic Upgrading students pick up their College-issued books?


A: Academic Upgrading textbooks will be distributed at each campus via appointment. 

Q: What will student orientation look like?


A: Student orientation sessions will be offered online. Further orientation details will be supplied to registered students.

Q: Are College recreational facilities open?


A: College recreational facilities will remain closed. The Northern Lights Aquatic Centre is administered by the Town of Slave Lake. Please check their website for updates regarding the closure of the facility.

Q: How can I pay my fees?


A: Credit students can make a payment on our website or via mail at Northern Lakes College, Finance Services, Bag 3000, Grouard, Alberta T0G 1C0. To speak to a representative from Finance Services dial 1-866-652-3456.

College Employees, Students and Visitors

Northern Lakes College is closely monitoring COVID-19 and following the advice of Alberta Health Services and other reliable agencies as the situation evolves.  We will continue to make every effort to keep you informed and provide access to the most accurate and up-to-date information.  The information included here will be reviewed and updated, as required.  By collectively sharing this information we can help in the reduction of the spread of this illness within our communities. Prevent the spread. Please do not visit any Northern Lakes College facility if you have recently returned from travel outside Canada, have been exposed to COVID-19, or have symptoms like cough, fever, shortness of breath, runny nose or sore throat. Thank you for your cooperation.

Services on Campus

Northern Lakes College remains open. However, there are some changes to services:

  • Northern Lakes College has limited the number of onsite personnel at its campuses and all buildings are closed to the public. We are ready to serve you via telephone at 1-866-652-3456 or online at Contact Us.
  • Students and staff are asked to work from home. 
    • Students who cannot access their courses from home are advised to call their instructor, coordinator or chair and to check their NLC email for help documents for support in using cell phones or other mobile device to access courses.
  • College recreational facilities are closed.
  • Student lounges are closed.

COVID-19 Information


World Health Organization has declared COVID-19 as a pandemic. For up-to-date information please refer to World Health Organization website.

Coronaviruses are a large family of viruses. Some cause respiratory illness in people, ranging from mild common colds to severe illnesses.

Novel coronaviruses, like COVID-19, are new strains of the virus that have not been previously identified in humans. This means people have no immunity against it, and it has no vaccine or proven treatment.

Preventative Measures
For full information on preventative measures, see the Government of Alberta Prevent the Spread site.

All Albertans have a responsibility to help prevent the spread of COVID-19. Take steps to protect yourself and others:

  • practice physical distancing
  • practice good hygiene: wash hands often for at least 20 seconds, cover coughs and sneezes, and avoid touching face
  • monitor for symptoms: cough, fever, shortness of breath, runny nose or sore throat
    self-isolate for the legally-required 10 days if you have any symptoms that are not related to a pre-existing illness or medical condition
  • take the COVID-19 self-assessment if you're concerned about your health

If You Have Symptoms
*If you have a fever, cough, shortness of breath, runny nose or sore throat, you are legally required to isolate for at least 10 days from the start of your symptoms or until they resolve, whichever is longer.
If you have any of the other symptoms, stay home and minimize your contact with others until your symptoms resolve.
Monitor your health and call Health Link 811 if you have questions or concerns. Call 911 immediately if experiencing severe symptoms of COVID-19, including difficulty breathing, severe chest pain, feelings of confusion or loss of consciousness.

COVID-19 Testing
For information on COVID-19 testing in Alberta, see the Government of Alberta symptoms and testing information here.

Personal Protective Equipment
Albertans are encouraged to wear non-medical masks in public when it's difficult to maintain physical distancing of 2 metres at all times.

Wearing a homemade or non-medical mask in public is another tool to help prevent the spread of COVID-19. It hasn’t been proven that masks protect the person wearing it, but it can help protect people from being exposed to your germs.

Masks should complement – not replace – other prevention measures. Continue physical distancing and good hand hygiene, and stay home when sick.

For full information, see the Government of Alberta information regarding masks.

Travel Information and Advisories
An official global travel advisory is in effect: Avoid non-essential travel outside Canada until further notice.

For more information about COVID-19, please consult the following websites:


Previous Updates


March 27, 2020 update

While the College remains open, to combat the spread of COVID-19, all buildings are closed to the public. We are ready to serve you via telephone at 1-866-652-3456 or online at Contact Us. Students and staff are asked to work from home. Students who cannot access their courses from home are advised to call their instructor, coordinator or chair and to check their NLC email for help documents for support in using cell phones or other mobile device to access courses.

March 21, 2020 update

Northern Lakes College has limited the number of onsite personnel at the Slave Lake, Grouard, and Peace River campuses. We are ready to serve you via telephone at 1-866-652-3456 or online at Contact Us. Please note that all other campus locations will be closed for March break from March 23 – 27 inclusive.  

March 15, 2020 update

Online classes will resume as normal on Tuesday March 17, 2020. Please note that all classes are cancelled for Monday March 16, 2020 only. Check your email for further details and information.

March 18, 2020 update

The NLC Driftpile campus is closed until further notice. Classes will continue to be available online.

March 17, 2020 update

Online classes have resumed. NLC students should check their email for program or course-specific information