Course Description
Providing great service to customers can be challenging when working face to face, but dealing with someone who cannot see you presents an even greater challenge. In this six-hour LIVE online course, learn everything you need to know to develop excellent telephone skills and proper business email etiquette in order to enhance customer service.
• Prepare to make or receive calls
• How tone, pitch, and speed can impact your conversation
• Deal with difficult customers over the phone
• When email is appropriate
• Proper message formats
• Dos and don'ts for business emails
This course can be used for credit towards the Essential Skills for Administrative Professionals Certificate Program.