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Communication - Getting the Message Across

Details

Course Description

Effective communication is the cornerstone of great leadership. Technical expertise is not enough; your success as a leader is dependent upon your interpersonal communication skills. This course will teach you how to send and receive clear messages that minimize confusion and emphasize understanding.

• Communicate respectfully and effectively
• Use active listening skills
• Choose appropriate communication strategies for challenging situations
• Design clear messages and instructions
• Increase communication at all levels of your organization

This course is part of the Essential Skills for Supervisors Certificate Program.

This course is approved for: The "Achievement in Business Competencies" (Blue Seal) program through the Alberta Apprenticeship and Industry Training Department. For more information on the Blue Seal Program go to: http://tradesecrets.alberta.ca/experiencedworkers/business-competencies

0.4 Continuing Education Unit Credits for Alberta Environment Water and Wastewater Operator Certification Program. For more information on the Certification Program including approved CEUs go to: https://www.alberta.ca/water-wastewater-operator-certification.aspx

Course Number

ES115

Course Hours

Pre-requisites

N/A

Withdrawals and Refunds

Tuition will be fully refunded when notice of withdrawal is given 7 days before the course start date. If you are unable to attend your course, you may arrange for someone to take your place by contacting Continuing Education & Corporate Training at work@northernlakescollege.ca or 780-849-8623

Cancellation

Northern Lakes College reserves the right to re-schedule or cancel a course that lacks sufficient registrations to provide a satisfactory learning atmosphere. In this event your registration fee will be refunded in full or applied to the re-scheduled course.

Fee Payment

Fee Payment: Fees are due at the time of registration. Northern Lakes College accepts cash, cheque, money order, debit, VISA, MasterCard, American Express. Invoicing to a company requires a Purchase Order (PO).