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(Feb 07, 2018 to Feb 08, 2018) 9:00 AM-4:00 PM Wednesday - ONSITE; Thursday - ONSITE; (Mountain Time Zone)
Slave Lake Campus 1201 Main Street Southeast Slave Lake AB
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Face to Face
Total: $369.00 (Reduced from $395.00 until Jan 17)
Cathy Sveen (CLS Mediation Services Inc.)
Cathy grew up in Barrhead, Alberta. After graduating as a Registered Nurse she wore many hats such as: being a Head Nurse in the Operating Room to managing the complaint process for College and Association of Registered Nurses of Alberta. After completing her Masters of Arts in Conflict Analysis & Resolution, she set up her own business in conflict management which includes: mediation, providing education in conflict management, and being an investigator for Alberta healthcare Colleges related to professional conduct issues in the workplace.
Effective communication is the cornerstone of great leadership. Technical expertise is not enough; your success as a leader is dependent upon your interpersonal communication skills. This course will teach you how to send and receive clear messages that minimize confusion and emphasize understanding.
Communicate respectfully and effectively
Use active listening skills
Choose appropriate communication strategies for challenging situations
Design clear messages and instructions
Increase communication at all levels of your organization
This course is part of the Essential Skills for Supervisors Certificate Program.
This course is approved for: The "Achievement in Business Competencies" (Blue Seal) program through the Alberta Apprenticeship and Industry Training Department. For more information on the Blue Seal Program go to: http://tradesecrets.alberta.ca/experiencedworkers/business-competencies
1.0 Continuing Education Unit Credits for Alberta Environment Water and Wastewater Operator Certification Program. For more information on the Certification Program including approved CEUs go to: http://aep.alberta.ca/water/programs-and-services/drinking-water/protection/water-and-wastewater-operator-certification/default.aspx
Private Training - A Continuing Education & Corporate Training Specialty
Training on your terms and your schedule. We can offer any course to your workplace or community. Phone 780.849.8623 and talk with us about your training needs or email: firstname.lastname@example.org.
Withdrawals and Refunds
Certificate Program Courses:
Your registration will be fully refunded when notice of withdrawal is given seven (7) days before the course start date.
Less than seven (7) days before the course start date, no refund will be issued.
When you are unable to attend your course, you may arrange for someone to take your place by contacting Continuing Education & Corporate Training at email@example.com or 780-849-8623.
Northern Lakes College reserves the right to re-schedule or cancel a course that lacks sufficient registrations to provide a satisfactory learning atmosphere. In this event your registration fee will be refunded in full or applied to the re-scheduled course.
Fees are due at the time of registration. Northern Lakes College accepts cash, cheque, money order, debit, VISA, MasterCard, American Express. Invoicing to a company requires a Purchase Order (PO).