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ES135 - Resolving Conflict - Reaching Agreement at Work


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Slave Lake


(May 29, 2018 to May 30, 2018) 9:00 AM-4:00 PM Tuesday - ONSITE; Wednesday - ONSITE; (Mountain Time Zone)


Slave Lake Campus 1201 Main Street Southeast Slave Lake AB


Location on map

Delivery Method

Face to Face



Tuition (GST exempt): $369.00
Total Cost: $369.00 (Reduced from $395.00 until May 08)


Cathy Sveen (CLS Mediation Services Inc.)

Cathy grew up in Barrhead, Alberta. After graduating as a Registered Nurse she wore many hats such as: being a Head Nurse in the Operating Room to managing the complaint process for College and Association of Registered Nurses of Alberta. After completing her Masters of Arts in Conflict Analysis & Resolution, she set up her own business in conflict management which includes: mediation, providing education in conflict management, and being an investigator for Alberta healthcare Colleges related to professional conduct issues in the workplace.

Slave Lake: May 29, 2018 - May 30, 2018

Any time people work together differences of opinion, approach and priorities are inevitable. As a supervisor, you often have to deal with the fallout. In this course you will learn to maximize the opportunities created by differing ideas while reducing the potential for destructive conflict that results in anger, withdrawal or damage to morale.

 Recognize the benefits of healthy conflict
 Identify the principles and steps for managing conflict
 Anticipate behaviours based on understanding thoughts and feelings
 Explore a variety of conflict resolution approaches and match them to the situation
 Use a 4-step approach to managing anger
 Conduct conflict resolution meetings

This course is part of the Essential Skills for Supervisors Certificate Program.

This course is approved for: The "Achievement in Business Competencies" (Blue Seal) program through the Alberta Apprenticeship and Industry Training Department. For more information on the Blue Seal Program go to:

1.0 Continuing Education Unit Credits for Alberta Environment Water and Wastewater Operator Certification Program. For more information on the Certification Program including approved CEUs go to:

Private Training - A Continuing Education & Corporate Training Specialty

Training on your terms and your schedule. We can offer any course to your workplace or community. Phone 780.849.8623 and talk with us about your training needs or email:


No Pre-requisites

Withdrawals and Refunds

 Your registration will be fully refunded when notice of withdrawal is given seven (7) days before the course start date.  Less than seven (7) days before the course start date, no refund will be issued.  When you are unable to attend your course, you may arrange for someone to take your place by contacting Continuing Education & Corporate Training at or 780-849-8623.


Northern Lakes College reserves the right to re-schedule or cancel a course that lacks sufficient registrations to provide a satisfactory learning atmosphere. In this event your registration fee will be refunded in full or applied to the re-scheduled course.

Fee payment

Fees are due at the time of registration. Northern Lakes College accepts cash, cheque, money order, debit, VISA, MasterCard, American Express. Invoicing to a company requires a Purchase Order (PO).

This course is also available at these times and places

Slave Lake
May 29, 2018 - May 30, 2018
369.00 (Reduced from 395.00 until May 08)
Grande Prairie
Jun 28, 2018 - Jun 29, 2018
369.00 (Reduced from 395.00 until Jun 07)