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(Jun 28, 2018 to Jun 29, 2018) 9:00 AM-4:00 PM Thursday - ONSITE; Friday - ONSITE; (Mountain Time Zone)
Ernie Radbourne Pavilion (formerly Muskoseepi Park Pavilion), 102 Avenue and 102 Street, Grande Prairie (780-538-0451) 102 Ave and 102 St GRANDE PRAIRIE AB
Location on map
Face to Face
Tuition (GST exempt): $369.00
Total Cost: $369.00 (Reduced from $395.00 until Jun 07)
Kris Robins (Kris Robins Training & Consulting Services)
Kris Robins is the developer and lead trainer of both Essential Skills for Supervisors and Advanced Skills for Leadership. Kris provides a full range of training and consulting services to business, specializing in supervisory skills and organizational development. Kris uses a practical, skills-based approach when facilitating and believes that learning should be fun. Her experience in leadership brings depth to the courses she teaches and she is able to creatively get her message across when helping participants learn how to deal with complex workplace issues.
Any time people work together differences of opinion, approach and priorities are inevitable. As a supervisor, you often have to deal with the fallout. In this course you will learn to maximize the opportunities created by differing ideas while reducing the potential for destructive conflict that results in anger, withdrawal or damage to morale.
Recognize the benefits of healthy conflict
Identify the principles and steps for managing conflict
Anticipate behaviours based on understanding thoughts and feelings
Explore a variety of conflict resolution approaches and match them to the situation
Use a 4-step approach to managing anger
Conduct conflict resolution meetings
This course is part of the Essential Skills for Supervisors Certificate Program.
This course is approved for: The "Achievement in Business Competencies" (Blue Seal) program through the Alberta Apprenticeship and Industry Training Department. For more information on the Blue Seal Program go to: http://tradesecrets.alberta.ca/experiencedworkers/business-competencies
1.0 Continuing Education Unit Credits for Alberta Environment Water and Wastewater Operator Certification Program. For more information on the Certification Program including approved CEUs go to: http://aep.alberta.ca/water/programs-and-services/drinking-water/protection/water-and-wastewater-operator-certification/default.aspx
Private Training - A Continuing Education & Corporate Training Specialty
Training on your terms and your schedule. We can offer any course to your workplace or community. Phone 780.849.8623 and talk with us about your training needs or email: email@example.com.
Withdrawals and Refunds
Your registration will be fully refunded when notice of withdrawal is given seven (7) days before the course start date.
Less than seven (7) days before the course start date, no refund will be issued.
When you are unable to attend your course, you may arrange for someone to take your place by contacting Continuing Education & Corporate Training at firstname.lastname@example.org or 780-849-8623.
Northern Lakes College reserves the right to re-schedule or cancel a course that lacks sufficient registrations to provide a satisfactory learning atmosphere. In this event your registration fee will be refunded in full or applied to the re-scheduled course.
Fees are due at the time of registration. Northern Lakes College accepts cash, cheque, money order, debit, VISA, MasterCard, American Express. Invoicing to a company requires a Purchase Order (PO).