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(Mar 01, 2018 to Mar 02, 2018) 9:00 AM-4:00 PM Thursday - ONSITE; Friday - ONSITE; (Mountain Time Zone)
Ernie Radbourne Pavilion (formerly Muskoseepi Park Pavilion), 102 Avenue and 102 Street, Grande Prairie (780-538-0451) 102 Ave and 102 St GRANDE PRAIRIE AB
Location on map
Face to Face
Total: $369.00 (Reduced from $395.00 until Mar 08)
Dan Lemieux has a Bachelor of Science in Forestry (B.Sc.F.) from the University of Toronto and a Masters in Business Administration (MBA) from Athabasca University. Dan holds the Canadian Registered Safety Professional (CRSP) Designation, the Certified Human Resource Professional (CHRP) Designation and the Certified Local Government Manager (CLGM) Designation. Dan started his work career in the private sector before moving to municipal government. He has been employed by the City of Grande Prairie for over 25 years and has held a number of management positions at the City. Dan is currently the Fire Chief at the Grande Prairie Fire Department.
Any time people work together differences of opinion, approach and priorities are inevitable. As a supervisor, you often have to deal with the fallout. In this course you will learn to maximize the opportunities created by differing ideas while reducing the potential for destructive conflict that results in anger, withdrawal or damage to morale.
Recognize the benefits of healthy conflict
Identify the principles and steps for managing conflict
Anticipate behaviours based on understanding thoughts and feelings
Explore a variety of conflict resolution approaches and match them to the situation
Use a 4-step approach to managing anger
Conduct conflict resolution meetings
This course is part of the Essential Skills for Supervisors Certificate Program.
This course is approved for: The "Achievement in Business Competencies" (Blue Seal) program through the Alberta Apprenticeship and Industry Training Department. For more information on the Blue Seal Program go to: http://tradesecrets.alberta.ca/experiencedworkers/business-competencies
1.0 Continuing Education Unit Credits for Alberta Environment Water and Wastewater Operator Certification Program. For more information on the Certification Program including approved CEUs go to: http://aep.alberta.ca/water/programs-and-services/drinking-water/protection/water-and-wastewater-operator-certification/default.aspx
Private Training - A Continuing Education & Corporate Training Specialty
Training on your terms and your schedule. We can offer any course to your workplace or community. Phone 780.849.8623 and talk with us about your training needs or email: email@example.com.
Withdrawals and Refunds
Certificate Program Courses:
Your registration will be fully refunded when notice of withdrawal is given seven (7) days before the course start date.
Less than seven (7) days before the course start date, no refund will be issued.
When you are unable to attend your course, you may arrange for someone to take your place by contacting Continuing Education & Corporate Training at firstname.lastname@example.org or 780-849-8623.
Northern Lakes College reserves the right to re-schedule or cancel a course that lacks sufficient registrations to provide a satisfactory learning atmosphere. In this event your registration fee will be refunded in full or applied to the re-scheduled course.
Fees are due at the time of registration. Northern Lakes College accepts cash, cheque, money order, debit, VISA, MasterCard, American Express. Invoicing to a company requires a Purchase Order (PO).