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ES135 - Resolving Conflict - Reaching Agreement at Work

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Location

Grande Prairie

Times

(Jun 28, 2018 to Jun 29, 2018) 9:00 AM-4:00 PM Thursday - ONSITE; Friday - ONSITE; (Mountain Time Zone)

Campus

Ernie Radbourne Pavilion (formerly Muskoseepi Park Pavilion), 102 Avenue and 102 Street, Grande Prairie (780-538-0451) 102 Ave and 102 St GRANDE PRAIRIE AB

Map

Location on map

Delivery Method

Face to Face

Fee

Total: $369.00 (Reduced from $395.00 until Jun 07)
Tuition: $369.00

Instructors

Kris Robins (Kris Robins Training & Consulting Services)

Kris Robins is the developer and lead trainer of both Essential Skills for Supervisors and Advanced Skills for Leadership. Kris provides a full range of training and consulting services to business, specializing in supervisory skills and organizational development. Kris uses a practical, skills-based approach when facilitating and believes that learning should be fun. Her experience in leadership brings depth to the courses she teaches and she is able to creatively get her message across when helping participants learn how to deal with complex workplace issues.

Grande Prairie: Jun 28, 2018 - Jun 29, 2018

Any time people work together differences of opinion, approach and priorities are inevitable. As a supervisor, you often have to deal with the fallout. In this course you will learn to maximize the opportunities created by differing ideas while reducing the potential for destructive conflict that results in anger, withdrawal or damage to morale.

 Recognize the benefits of healthy conflict
 Identify the principles and steps for managing conflict
 Anticipate behaviours based on understanding thoughts and feelings
 Explore a variety of conflict resolution approaches and match them to the situation
 Use a 4-step approach to managing anger
 Conduct conflict resolution meetings

This course is part of the Essential Skills for Supervisors Certificate Program.

This course is approved for: The "Achievement in Business Competencies" (Blue Seal) program through the Alberta Apprenticeship and Industry Training Department. For more information on the Blue Seal Program go to: http://tradesecrets.alberta.ca/experiencedworkers/business-competencies

1.0 Continuing Education Unit Credits for Alberta Environment Water and Wastewater Operator Certification Program. For more information on the Certification Program including approved CEUs go to: http://aep.alberta.ca/water/programs-and-services/drinking-water/protection/water-and-wastewater-operator-certification/default.aspx



Private Training - A Continuing Education & Corporate Training Specialty

Training on your terms and your schedule. We can offer any course to your workplace or community. Phone 780.849.8623 and talk with us about your training needs or email: work@northernlakescollege.ca.

Pre-requisites

No Pre-requisites

Withdrawals and Refunds

Certificate Program Courses:  Your registration will be fully refunded when notice of withdrawal is given seven (7) days before the course start date.  Less than seven (7) days before the course start date, no refund will be issued.  When you are unable to attend your course, you may arrange for someone to take your place by contacting Continuing Education & Corporate Training at work@northernlakescollege.ca or 780-849-8623.

Cancellation

Northern Lakes College reserves the right to re-schedule or cancel a course that lacks sufficient registrations to provide a satisfactory learning atmosphere. In this event your registration fee will be refunded in full or applied to the re-scheduled course.

Fee payment

Fees are due at the time of registration. Northern Lakes College accepts cash, cheque, money order, debit, VISA, MasterCard, American Express. Invoicing to a company requires a Purchase Order (PO).


This course is also available at these times and places

ES135
Grande Prairie
Mar 1, 2018 - Mar 2, 2018
369.00 (Reduced from 395.00 until Mar 08)
ES135
Slave Lake
May 29, 2018 - May 30, 2018
369.00 (Reduced from 395.00 until May 08)
ES135
Grande Prairie
Jun 28, 2018 - Jun 29, 2018
369.00 (Reduced from 395.00 until Jun 07)