Telephone Skills and Email Etiquette

Details

Course Description

Providing great service to customers can be challenging when working face to face, but dealing with someone who cannot see you presents an even greater challenge. In this six-hour LIVE online course, learn everything you need to know to develop excellent telephone skills and proper business email etiquette in order to enhance customer service.

• Prepare to make or receive calls
• How tone, pitch, and speed can impact your conversation
• Deal with difficult customers over the phone
• When email is appropriate
• Proper message formats
• Dos and don'ts for business emails

This course can be used for credit towards the Essential Skills for Administrative Professionals Certificate Program.

Course Number

AA004

Course Hours

Pre-requisites

N/A

Withdrawals and Refunds

Tuition will be fully refunded when notice of withdrawal is given 7 days before the course start date. If you are unable to attend your course, you may arrange for someone to take your place by contacting Continuing Education & Corporate Training at work@northernlakescollege.ca or 780-849-8623

Cancellation

Northern Lakes College reserves the right to re-schedule or cancel a course that lacks sufficient registrations to provide a satisfactory learning atmosphere. In this event your registration fee will be refunded in full or applied to the re-scheduled course.

Fee Payment

Fee Payment: Fees are due at the time of registration. Northern Lakes College accepts cash, cheque, money order, debit, VISA, MasterCard, American Express. Invoicing to a company requires a Purchase Order (PO).

Programs & Courses