Course Description
Effective communication is the cornerstone of great leadership. Technical expertise is not enough; your success as a leader is dependent upon your interpersonal communication skills. This course will teach you how to send and receive clear messages that minimize confusion and emphasize understanding.
• Communicate respectfully and effectively
• Use active listening skills
• Choose appropriate communication strategies for challenging situations
• Design clear messages and instructions
• Increase communication at all levels of your organization
This course is part of the Essential Skills for Supervisors Certificate Program.
This course is approved for: The "Achievement in Business Competencies" (Blue Seal) program through the Alberta Apprenticeship and Industry Training Department. For more information on the Blue Seal Program go to: http://tradesecrets.alberta.ca/experiencedworkers/business-competencies
0.4 Continuing Education Unit Credits for Alberta Environment Water and Wastewater Operator Certification Program. For more information on the Certification Program including approved CEUs go to: https://www.alberta.ca/water-wastewater-operator-certification.aspx