Course Description
A busy workplace is a system in constant change. Problem solving calls for critical thinking, risk management, trouble shooting and a focus on solutions that will work for the group as a whole. This two-day course provides skill development in all of these areas. The approach in this course is to take action rather than reaction; to see solutions over problems, to look for what's next versus what's past and to analyze rather than to be paralyzed.
• Develop an understanding of how we make decisions
• Understand the steps in solving complex problems
• Learn the habits of a `system thinker'
• Learn how to use critical thinking skills when approaching a problem
• Learn how we can change the outcome by focusing on the solution
This course can be used for credit towards the Essential Skills for Administrative Professionals Certificate Program.