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Add to cartAny time people work together differences of opinion, approach and priorities are inevitable. As a supervisor, you often have to deal with the fallout. In this course you will learn to maximize the opportunities created by differing ideas while reducing the potential for destructive conflict that results in anger, withdrawal or damage to morale.
• Recognize the benefits of healthy conflict
• Identify the principles and steps for managing conflict
• Anticipate behaviours based on understanding thoughts and feelings
• Explore a variety of conflict resolution approaches and match them to the situation
• Use a 4-step approach to managing anger
• Conduct conflict resolution meetings
This course is part of the Essential Skills for Supervisors Certificate Program.
This course is approved for: The "Achievement in Business Competencies" (Blue Seal) program through the Alberta Apprenticeship and Industry Training Department. For more information on the Blue Seal Program go to: http://tradesecrets.alberta.ca/experiencedworkers/business-competencies
0.4 Continuing Education Unit Credits for Alberta Environment Water and Wastewater Operator Certification Program. For more information on the Certification Program including approved CEUs go to: https://www.alberta.ca/water-wastewater-operator-certification.aspx
Instructors
+Status
OPEN
Location
Available Anywhere
Times
(Dec 05, 2024 to Dec 06, 2024) 9:00 AM-4:00 PM Thursday - LIVE ONLINE and MOODLE; Friday - LIVE ONLINE and MOODLE; (Mountain Time Zone)
Fees
Tuition (GST exempt): $395.00
Total Cost: $395.00 (Reduced from $425.00 until Nov 27)
Delivery Method
NLC Live Online
Private Training - A Continuing Education & Corporate Training Specialty
Training on your terms and your schedule. We can offer any course to your workplace or community. Phone 780.849.8623 and talk with us about your training needs or email: work@northernlakescollege.ca.
Pre-requisites
N/A
Withdrawals and Refunds
Tuition will be fully refunded when notice of withdrawal is given 7 days before the course start date. If you are unable to attend your course, you may arrange for someone to take your place by contacting Continuing Education & Corporate Training at work@northernlakescollege.ca or 780-849-8623
Cancellation
Fee payment
Fees are due at the time of registration. Northern Lakes College accepts cash, cheque, money order, debit, VISA, MasterCard, American Express. Invoicing to a company requires a Purchase Order (PO).
NLC LIVE Online
This course is delivered LIVE Online using Blackboard Collaborate for classes and using Moodle for student assignments, resources, quizzes/exams and more.
To learn more about Blackboard Collaborate Ultra check out this guide: https://www.northernlakescollege.ca/public/download/documents/49872
To learn more about Moodle and to experience using Moodle check out this guide: https://www.northernlakescollege.ca/public/download/documents/34054
What you need:
• High speed internet
• Computer, laptop, tablet
• Speakers & microphone, preferably a headset. If you don't have a microphone you can still use the chat function to ask questions/make comments.
More information about NLC LIVE Online:
• All NLC LIVE Online Courses are on Mountain Time Zone (Canada).
• Most courses are recorded and the recordings are made available to participants after the course
• Course attendance verification or course certification is only granted for those who participate as individuals LIVE Online. If you take a course with a group OR you miss the class and view the recording, attendance verification and/or certification will not be granted (MMP modules are an exception for recordings, contact Continuing Education & Corporate Training for more information.)