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Careers at NLC

Careers at NLC

Library Technical Support Specialist

Library Technical Support


Slave Lake

Competition #:


Open To:

All Applicants

Date Posted:

May 30, 2024

Closing Date:

June 16, 2024 - 10:59pm

Compensation Rate:

$57,012 to $75,000 per year

Hours Per Week:


Additional Information:

For over 50 years, the Northern Lakes College vision has been to increase accessibility to educational opportunities. With 25 locations across northern Alberta, program sites throughout Alberta, and a unique Supported Distance Learning model, students can access quality educational opportunities without leaving their community. Students can study from the comforts of home, work, on the road, or from one of the many College locations. Northern Lakes College offers a variety of university transfer, diploma, and certificate programs, including Academic Upgrading, Business & Administrative Studies, Health & Human Service Careers, Pre-Employment & Apprenticeship Trades, Resource Technology, University Studies, and Continuing Education & Corporate Training certificates and courses. We support and promote professional development and wellness opportunities, and provide our employees with an attractive benefits plan and competitive salaries.

The College service region offers numerous recreational activities for the entire family to enjoy!

Northern Lakes College has the following full time ongoing position available:

Library Technical Support Specialist

Reference #NLC-2148

Salary Range: $57,012 to $75,000 per year

June 2024 to ongoing    

Location: Slave Lake


  • A Diploma in Library and Information Technology is preferred. Equivalencies in a relevant field of study and/or library experience may be considered.
  • A minimum of one - two years’ experience working in a library environment is required.
  • A valid class 5 driver’s license.

Successful candidate must provide University or College Transcripts to Human Resources prior to commencement.

This position is covered under the Collective Agreement between Northern Lakes College and the Alberta Union of Provincial Employees. 

For complete details on this employment opportunity, visit us online at click on Careers. Please submit a resume quoting the reference number NLC-2148 to:

Northern Lakes College, Human Resources, 1201 Main Street SE, Slave Lake, AB  T0G 2A3

Alternatively, fax resume to 780 849-5881

Closing Date: June 16, 2024

Northern Lakes College thanks all applicants for their interest in employment; however, only those candidates selected for interviews will be contacted.

Position Description

Library Technical Support Specialist

Nature and Scope of Work

The Library Technical Support Specialist is responsible for technical processes related to library operations, in alignment with the strategic direction of the NLC Library and the college. These include acquisitions, cataloging, website maintenance, access to digital resources, and the Library’s NEOS and TAL commitments. Library Technical Support Specialist also includes duties related to circulation and reference services, and information literacy. The Library Technical Support Specialist reports to the Dean, Health, Human Services & University Studies.

Duties and Responsibilities

Acquisitions, Collection Development and Cataloging

  • Manage acquisitions procedures, including ordering, receiving and processing new resources.
  • Monitor the collections budget and submit coded invoices to the Dean, Health, Human Services & University Studies.
  • Work with faculty, Chairs and Coordinators to ensure that the NLC Library Collection provides efficient and timely access to relevant resources that support NLC programs and courses.
  • Catalogue NLC Library resources to the standards of the NEOS consortium, using RDA descriptive cataloguing standards.
  • Run regular reports on the status of the physical and digital collections, including inventory, and lost and missing items.
  • Maintain annual statistics on items added to the collection, discarded items and missing/lost items.

Technical systems

  • Proactively manage and trouble-shoot digital Library systems, platforms, and subscriptions and understand how they are integrated. (E.g. EDS, databases, NEOS, library website, TAL, etc.)
  • Cross check data of both internal and external library databases to ensure quality control.
  • Works cooperatively with external vendors and other library service providers. (E.g. TAL, NEOS etc.)

Circulation and Reference

  • Assist with the administration of circulation services, and inter-NEOS processes.
  • Run regular circulation reports and maintain annual circulation statistics.
  • Handle reference, research, and general inquiries from all patrons, and assist patrons with using college software, particularly LMS and MSOffice.

Information Literacy

  • Assist in the development and delivery of online tutorials and online training sessions and integrate Information Literacy into library guides and the LMS.
  • Assist faculty with creating assignments that require the use of information literacy skills, and provide guidance around the assessment of these skills.

Administrative Responsibilities

  • Support the Dean in hiring of work-study students.
  • May represent the library at college meetings.
  • Represents the library on relevant NEOS sub-committees, such as the Tech Services committee.
  • Provides input into the development of library processes and procedures.
  • Maintains the library procedures manual for the position’s areas of responsibility.

Other Duties

  • Other duties may be assigned by the Dean, Health, Human Services, & University Studies that are within the areas of knowledge and skills required by the job description.

Knowledge, Skills and Abilities

  • Knowledge of online databases, LibGuides or equivalent, application software, a Discovery service and MS Office.
  • Ability to troubleshoot technical issues and work collaborate with the Information Technology department.
  • Excellent communication and interpersonal skills, including reference service skills.
  • Ability to work independently, as part of a team, to problem solve, and to take initiative.
  • Project and time management abilities.
  • Familiar with emerging trends in the library profession.
  • Experience with a student information system and LMS are assets.
  • Ability to move boxes or carts up to 50 lb.

Contacts (Internal and External)

  • College employees and students from all programs and departments.
  • NEOS Library Consortium; The Alberta Library (TAL).
  • Community members.
  • External vendors.


  • A Diploma in Library and Information Technology is preferred. Equivalencies in a relevant field of study and/or library experience may be considered.
  • A minimum of one - two years’ experience working in a library environment is required.
  • A valid class 5 driver’s license.


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