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Careers at NLC

Educational Support - Internal

Educational Support Staff


Temporary Assisgnment


High Level

Competition #:


Open To:

Internal Applicants

Date Posted:

December 2nd, 2019

Closing Date:

December 9th, 2019 - 11:59pm

Compensation Rate:

$46,212 to $56,412 per year

Hours Per Week:


Additional Information:

Northern Lakes College is a publicaly governed Comprehensive Community College (CCC) with 23 campuses and 5 cap sites, located in 50 communities across northern Alberta. Diploma and certificate programs include academic upgrading, business administration, office administration, health sciences and human services, trades and technology, university studies, and a variety of continuing education and corporate training certificates and courses. We support and promote professional development and wellness opportunities, and provide our employees with an attractive benefits plan and competitive salaries. The college’s service region offers numerous recreational activities for the entire family to enjoy!

Northern Lakes College has the following temporary full time position available at our

High Level campus:

Educational Support

Reference #NLC-1816

December 2019 to December 2020

Salary: $46,212 to $56,412 per year


  • Educational Assistant, Office Administration, or Business Administration Certificate or Diploma;
  • Experience working with Microsoft Office suite.


  • Strong interpersonal and communication skills;
  • Strong organizational and administrative skills;
  • Knowledge of educational technologies.

For complete details on this employment opportunity, visit us online at: click on Careers

Please submit a resume quoting the reference number NLC-1816 to:

Northern Lakes College, Human Resources, 1201 Main Street SE, Slave Lake, AB  T0G 2A3 

or fax resume to: 780 849-5881

Closing Date: December 9, 2019

Note:  If the educational qualification is exceeded, we will compensate according to the preparation levels set.  If the educational qualification is not met, compensation may be set at a developmental level. Northern Lakes College thanks all applicants for their interest in employment; however, only those candidates selected for interviews will be contacted. 

Job Description:

Educational Support

Major Job Function

The incumbent provides student support in the areas of subject coaching, program support and administration. 

Responsibilities include: assisting students, supporting the planning, preparation, delivery and evaluation of instruction; and administrative duties.  The position reports to a program Chair.

Duties and Responsibilities

  • Assist student in overcoming barriers.
  • Ensure students are familiar with the contents of the student handbooks.
  • Assist students to resolve academic concerns, provide access to educational and career resources.
  • Be accessible to students and encourage students to ask questions and seek educational support. Act as a resource for students experiencing academic problems.  Communicate with each student on a regular basis, and encourage peer support activities.
  • Support the planning, preparation, delivery, and evaluation of instruction.
  • Support students to work with faculty.
  • Advise students on administrative matters, e.g. the application, registration and withdrawal processes.
  • Provide access to financial support information, e.g. loans, grants and bursaries if required.
  • Assist in the delivery of tutorial workshops.  Be knowledgeable about course content and expectations. Assist in the creation of an interactive learning environment; ensure ‘tools of learning’ are accessible. Assist students with course assignments, identifying, assisting and monitoring students experiencing difficulties, and communicating learning issues to faculty.

Administrative Responsibilities

  • Proof read curriculum documents, Student Handbooks, and online course materials. Scan and store program documents (e.g. exams, course outlines). 
  • Distribute student materials;
  • assist with student orientation activities,
  • schedule visiting instructor orientation and support;
  • administer course and college evaluation forms, ensure that appropriate forms are used for application, withdrawals and registrations;
  • assist in supervising exams: ensure exam security, and provide course instructors with a class list;
  • Enter student attendance in the Attendance Tracker.

Access Facilitation (AF) duties (where an AF is unavailable)

  • provide front-line client services to the campus including the following: direct individuals to the appropriate person / department, maintain Continuing Education interest lists, provide hosting duties including stocking coffee and water supplies for courses, meetings and special events,
  • provide clients with up-to-date course and program information, collect fees for courses and books, provide receipts,
  • provide orientation / troubleshooting for the distance technology, photocopier, and computers; make appointments for the counsellor
  • assist students to email, print and fax
  • use systems within the college to track money and participants in Continuing Education courses
  • register participants for Continuing Education courses, book rooms, vehicles, and equipment, maintain vehicle service logs where campus / program has an assigned vehicle, type and distribute CEC minutes, organize space and equipment effectively to meet the needs of clients and staff: act as contact person for self-paced training material (e.g., “Making the Grade”), and
  • act as the Community Access Point (CAP) Coordinator
  • Maintain an up to date collection of education, career and social support information; order pamphlets and resource materials as needed, organize collection for easy access, and maintain list of contact / resource people.

Skills and Knowledge

  • Strong interpersonal and communication skills;
  • Knowledge of software programs used at the College;
  • Strong organisational and administrative skills;
  • Knowledge of educational planning;
  • Adhere College Mission, Vision and Values;
  • Maintain confidentiality of information by acting in accordance with FOIP regulations; and Adhere to College Policies and Procedures

Contacts (Internal and External)

  • College employees from various departments
  • Applicants
  • Students


  • Related certificate or diploma (e.g. Office or Business Administration)







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