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Careers at NLC

Careers at NLC

Administrative Assistant, Student Success



full time ongoing


Slave Lake

Competition #:


Open To:

All Applicants

Date Posted:

May 15, 2024

Closing Date:

May 29, 2024 - 11:59pm

Compensation Rate:

$42,564 to $50,544 per year

Hours Per Week:


Additional Information:

For over 50 years, the Northern Lakes College vision has been to increase accessibility to educational opportunities. With 25 locations across northern Alberta, program sites throughout Alberta, and a unique Supported Distance Learning model, students can access quality educational opportunities without leaving their community. Students can study from the comforts of home, work, on the road, or from one of the many College locations. Northern Lakes College offers a variety of university transfer, diploma, and certificate programs, including Academic Upgrading, Business & Administrative Studies, Health & Human Service Careers, Pre-Employment & Apprenticeship Trades, Resource Technology, University Studies, and Continuing Education & Corporate Training certificates and courses. We support and promote professional development and wellness opportunities, and provide our employees with an attractive benefits plan and competitive salaries.

The College service region offers numerous recreational activities for the entire family to enjoy!

Northern Lakes College has the following full time ongoing position available:

Administrative Assistant, Student Success

Reference #NLC-2142

Salary Range: $42,564 to $50,544 per year

May 2024 to ongoing

Location: Slave Lake


  • A Certificate in Office Administration or Business Administration or a combination of education, training and experience;
  • Minimum 2 years of progressively responsible office experience or in an educational setting;
  • Skilled in Microsoft office suite;
  • Excellent communication skills, both written and orally;
  • Excellent customer service skills;
  • Ability to work in a fast-paced environment;
  • Background working with disabilities and accommodations is an asset.
  • Criminal record check – vulnerable sector.
  • Class 5 driver’s license.

Successful candidate must provide University or College Transcripts to Human Resources prior to commencement.

This position is covered under the Collective Agreement between Northern Lakes College and the Alberta Union of Provincial Employees. 

For complete details on this employment opportunity, visit us online at click on Careers. Please submit a resume quoting the reference number NLC-2142 to:

Northern Lakes College, Human Resources, 1201 Main Street SE, Slave Lake, AB  T0G 2A3

Alternatively, fax resume to 780 849-5881

Closing Date: May 29, 2024

Northern Lakes College thanks all applicants for their interest in employment; however, only those candidates selected for interviews will be contacted.

Position Description

Administrative Assistant, Student Success

Nature and Scope of Work

This position reports to the Chair, Student Success and supports Accessibility and Counselling services, and Student Wellness. The incumbent provides a full range of timely and confidential administrative support and related services including liaison and point of contact to internal and external stakeholders, schedule management, organizing meetings and workshops, coordinating travel and accommodation arrangements, and overseeing the management of documents and files, both electronic and hard copy. It is expected that the incumbent has a genuine appreciation for and understanding of protocol, discretion and professionalism, including the College’s Duty to Accommodate, is able to accept and assume responsibility, and has the ability to interpret and make decisions in accordance with prescribed procedures and practices of the organization.

Duties and Responsibilities

Administrative Support

  • Draft, layout and edit routine correspondence, reports, proposals, and presentations.
  • Maintain the image of the Student Success department by ensuring that all correspondence adheres to a consistent and professional standard.
  • Respond to inquiries and determine appropriate information and support.
  • Prepare meeting agendas and background materials for distribution, as well as take and distribute meeting minutes.
  • Open, sort and distribute mail.
  • Manage the day-to-day office operations including use of office equipment and administrative support coverage.
  • Order and maintain office supplies and other resources for the office.
  • Prepare expense claims and VISA statements and acquire appropriate signatures for submission to the Finance Office.
  • Update and maintain related communication tools such as Website, Apps, etc.

Member of the Student Success Team

  • Responsible for information flow, has general knowledge of current issues, participates in team meetings.
  • Tracks and records information for alternate format services.
  • Assists, as needed, with administrative and support duties related to institutional admissions testing.
  • Contributes to the organization of PD activities for faculty and staff.

Knowledge, Skills and Abilities

Operational Skills

  • Maintain the filing systems for Student Success in accordance with NLC’s records retention regulation and procedures.
  • Maintain reporting compliance schedule and ensure that documents are vetted and submitted within the accepted timeframes.
  • Responsible for using college technology and assistive technology to share curriculum resources such as, textbooks, assignments, and exams with accommodated students.
  • Formulate requests to publishers regarding all alternate format materials in adherence to Copyright Law and send up to date records to the Copyright Officer.
  • Organize and arrange exam invigilation for accommodated students, and others within the institution, as needed.
  • Prepare alternate format for curriculum resources as needed; follow-up with students to answer questions and provide basic troubleshooting.
  • Skilled with software programs required for position (Outlook, Excel, Access, Word, Unit4 (student and financials), internet, electronic file management, etc.).
  • Familiarity with post-secondary system, and NLC student profile and programs.

Interpersonal Communication Skills:

  • Work effectively with groups and individuals.
  • Work well both independently and as a team member with minimal supervision.
  • Effectively manage time and prioritize projects.
  • Utilize problem solving skills and sound judgment.
  • Excellent oral and written communication.
  • Ensure confidentiality and tack.
  • Dependable and reliable.
  • Problem solves through flexible solutions.

Knowledge, Skills and Abilities

  • Knowledge of College policies, procedures and regulations.
  • Knowledge of College programs and services, and organizational structure.
  • Utilize research techniques primarily using the internet.
  • Ability to use and maintain photocopier (copy, fax, pdf, email, etc.), shredder, printers, binders, computer hardware and cell phones.
  • Ability to analyze data and to track student success support metrics.
  • Ability to use Unit4 to enter and verify data to produce reports for internal and external strategic information and compliance reporting.
  • Prepare reports according to establish formats for distribution to appropriate parties.
  • Create and maintain, spreadsheets and databases for documents and mailings.
  • Excellent grammar and proofreading skills.

Education and Experience

  • A certificate in office or business administration is required.
  • Two to three years of experience in an office or educational setting.
  • Skilled in Microsoft office suite.
  • Excellent communication skills, both written and orally.
  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.
  • Background working with disabilities and accommodations is an asset.
  • Criminal record check – vulnerable sector.
  • Class 5 driver’s license.



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