Delivering Exceptional Customer Service

Details

Course Description

Customers today have high expectations. They are more demanding and less patient. Providing a positive, productive and proactive response is the key to exceptional customer service. Service skills always require updating, careful analysis, review and practice. This course examines the key to exceptional customer service by emphasizing the importance of first impressions, a positive service image and a customer focused approach.

•Develop a positive approach to dealing with customers
•Use responsive customer service skills
•Help customers to understand changes in service
•Keep your customer satisfied when explaining complex policies
•Respond to demands for service with the best use of resources

This course can be used for credit towards the Essential Skills for Administrative Professionals Certificate Program.

Course Number

AA001

Pre-requisites

N/A

Withdrawals and Refunds

Tuition will be fully refunded when notice of withdrawal is given 7 days before the course start date. If you are unable to attend your course, you may arrange for someone to take your place by contacting Continuing Education & Corporate Training at work@northernlakescollege.ca or 780-849-8623

Cancellation

Northern Lakes College reserves the right to re-schedule or cancel a course that lacks sufficient registrations to provide a satisfactory learning atmosphere. In this event your registration fee will be refunded in full or applied to the re-scheduled course.

Fee Payment

Fee Payment: Fees are due at the time of registration. Northern Lakes College accepts cash, cheque, money order, debit, VISA, MasterCard, American Express. Invoicing to a company requires a Purchase Order (PO).