AA001 - Delivering Exceptional Customer Service

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Available Anywhere: Apr 14, 2026 - Apr 15, 2026

Customers today have high expectations. They are more demanding and less patient. Providing a positive, productive and proactive response is the key to exceptional customer service. Service skills always require updating, careful analysis, review and practice. This course examines the key to exceptional customer service by emphasizing the importance of first impressions, a positive service image and a customer focused approach.

•Develop a positive approach to dealing with customers
•Use responsive customer service skills
•Help customers to understand changes in service
•Keep your customer satisfied when explaining complex policies
•Respond to demands for service with the best use of resources

This course can be used for credit towards the Essential Skills for Administrative Professionals Certificate Program.

Instructors

Status

OPEN

Location

Available Anywhere

Times

(Apr 14, 2026 to Apr 15, 2026) 9:00 AM-4:00 PM Tuesday - LIVE ONLINE; Wednesday - LIVE ONLINE; (Mountain Time Zone)

Fees

Tuition (GST exempt): $369.00

Total Cost: $369.00 (Reduced from $395.00 until Apr 06)

Delivery Method

NLC Live Online

Private Training - A Continuing Education & Corporate Training Specialty

Training on your terms and your schedule. We can offer any course to your workplace or community. Phone 780.849.8623 and talk with us about your training needs or email: work@northernlakescollege.ca.

Pre-requisites

N/A

Withdrawals and Refunds

Tuition will be fully refunded when notice of withdrawal is given 7 days before the course start date. If you are unable to attend your course, you may arrange for someone to take your place by contacting Continuing Education & Corporate Training at cect@northernlakescollege.ca or 780-849-8623

Cancellation

Northern Lakes College reserves the right to re-schedule or cancel a course that lacks sufficient registrations to provide a satisfactory learning atmosphere. In this event your registration fee will be refunded in full or applied to the re-scheduled course.

Fee payment

Fees are due at the time of registration. Northern Lakes College accepts cash, cheque, money order, debit, VISA, MasterCard, American Express. Invoicing to a company requires a Purchase Order (PO).

NLC LIVE Online

This course is delivered LIVE Online using Blackboard Collaborate.

To learn more about Blackboard Collaborate Ultra check out this guide: https://www.northernlakescollege.ca/public/download/documents/49872

What you need:
• High speed internet
• Computer, laptop, tablet
• Speakers & microphone, preferably a headset. If you don't have a microphone you can still use the chat function to ask questions/make comments.
More information about NLC LIVE Online:
• All NLC LIVE Online Courses are on Mountain Time Zone (Canada).
• Most courses are recorded and the recordings are made available to participants after the course
• Course attendance verification or course certification is only granted for those who participate as individuals LIVE Online. If you take a course with a group OR you miss the class and view the recording, attendance verification and/or certification will not be granted (MMP modules are an exception for recordings, contact Continuing Education & Corporate Training for more information.)