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Careers at NLC

Careers at NLC

Community Access Point Assistant

Community Access Point Assistant


part time



Competition #:


Open To:

All Applicants

Date Posted:

August 14, 2023

Closing Date:

Open Ended

Compensation Rate:

Hourly Rate: $20.54 to $24.30

Hours Per Week:


Additional Information:

For over 50 years, the Northern Lakes College vision has been to increase accessibility to educational opportunities. With 25 locations across northern Alberta, program sites throughout Alberta, and a unique Supported Distance Learning model, students can access quality educational opportunities without leaving their community. Students can study from the comforts of home, work, on the road, or from one of the many College locations. Northern Lakes College offers a variety of university transfer, diploma, and certificate programs, including Academic Upgrading, Business & Administrative Studies, Health & Human Service Careers, Pre-Employment & Apprenticeship Trades, Resource Technology, University Studies, and Continuing Education & Corporate Training certificates and courses. We support and promote professional development and wellness opportunities, and provide our employees with an attractive benefits plan and competitive salaries. The College service region offers numerous recreational activities for the entire family to enjoy!

Northern Lakes College has the following ongoing part-time position for

12 hours per week or .25 FTE available at our Atikameg Campus:

Community Access Point Assistant

Reference #NLC-2072R

February 2023 to ongoing

Hourly Rate: $20.54 to $24.30


  • A High School Diploma or equivalent;
  • Experience working with the public is required;
  • Experience with Microsoft Office suite is required;
  • Experience with teleconference, video equipment and learning management systems (i.e. skype, D2L) are assets;
  • Experience working in educational environments is an asset;
  • A combination of education, training and experience may be considered.

For complete details on this employment opportunity, visit us online at click on Careers. Please submit a resume quoting the reference number NLC-2072R to:

Northern Lakes College, Human Resources, 1201 Main Street SE, Slave Lake, AB  T0G 2A3

Alternatively, fax resume to 780 849-5881.

Closing Date: open until a successful candidate is found

Northern Lakes College thanks all applicants for their interest in employment; however, only those candidates selected for interviews will be contacted.

Position Description       

Community Access Point Assistant

Nature and Scope of Work:

Provide various services to students, staff and the community including but not limited to course delivery, site management, student recruitment, marketing, and learning support.

Duties and Responsibilities:

Client Services

  • Customer service
    • Provide reception (phone, walk-in)
    • Handle inquiries
    • Provide information on College programs
    • Provide information on Continuing Education & Corporate Training
    • Counselling or education planning referrals
  • Schedule appointments for:
    • Educational planning
    • Career planning
    • Funding
  • Disseminate course/career information
  • Maintain educational/career resource libraries
  • Facilitate application forms
  • Contact applicants as needed
  • Applicant inquiry/follow up
  • Application and fee collection

Retention Services

  • Orient students to services and facility
  • Coach students in time management skills
  • Coach students in study skills
  • Provide library assistance
  • Provide students assistance for Computer use
    • How to access e-mail
    • How to access online classes
    • How to use Moodle for course work and accessing information
    • Provide Internet assistance and information on proper internet usage
    • Assist students in navigating the Northern Lakes College web site
  • Arrange appropriate learning environments
  • Refer students to instructor(s) for remediation or learning consultant if required

Recruitment Services

  • Prepare local promotional materials
  • Make presentations to local groups
  • Distribute promotional materials
  • Represent Northern Lakes College at trade shows
  • Other recruitment activities as required
  • Identify and report training needs and barriers

Community Education Committee (CEC) Services

  • Record CEC minutes
  • CEC agenda template
  • Contact CEC members for meetings
  • Set up facility for meetings
  • Prepare/disseminate agenda packages
  • Preparing the Student Learning Assistant report
  • Assist with Council of Community Education Committees (CCEC) report

Distance Delivery Services

  • Collect, store, proctor and return exams
  • Proctor online exams
  • Assist students and instructors with Photocopying, Scanning
  • Maintain Xerox Document Centres
  • Distribute, collect and return learning materials
  • Maintain Student files
  • Arrange conferencing connections
  • Maintain/troubleshoot learning technologies

Site Management Services

  • Open and close facility/rooms
  • Arrange for and set up facility as requested
  • Maintain schedules and bookings for rooms, equipment and libraries
  • Assist in recording student attendance
  • Maintain administrative and educational supplies
  • Maintain generic campus supplies and learning resources
  • Maintain hosting supplies
  • Ensure security for equipment, resources, exams, etc.


  • Excellent communication skills
  • Excellent customer service skills
  • Excellent organizational skills
  • Ability to work in a fast-paced environment

Contacts (Internal and External):

  • Northern Lakes College staff,
  • General public
  • Students


  • A High School Diploma or equivalent and experience working with the public are required.
  • Experience with Microsoft Office software is required.
  • Experience with teleconference and video equipment would be assets.
  • Experience working in educational environments would be an asset.
  • A combination of education, training and experience may be considered.


Apply Now